Customer Service Legend - Innocent Packaging & smartass, tree free TP.

If you think outside the box, are self-motivated, love dealing with people and want to help us to supply hospitalities finest with sustainable plant-based packaging then drop us a line before the 26th of March at

Please note we won't be in touch with anyone before the 26th of March.

About Us:

We’re a dynamic bunch, always caffeinated and plant-based.

Innocent Packaging & smartass tree free TP are an innovative packaging company striving to revolutionise the packaging industry by leading the way with sustainably produced products, an unbeatable level of customer service and committed product stewardship.

With the majority of food packaging ending up in the landfill, we are on a mission to produce products that are made from plants and plant waste that have a low impact end life. We work with New Zealand's best cafes, coffee roasters, eateries, food trucks and catering companies providing them with the best service in the industry backed by the most sustainable products.

Join our customer service team:

Life doesn't come with scripts, so why should customer service? At Innocent, we don't need to repeat the same speech in order to deliver the outstanding customer service we are known for. We are real people, having real conversations.

Our Customer Service team play a pivotal role in the success of Innocent. As such, we're looking for people who want to be part of a fast-paced environment, with the passion to provide the best service in the industry to our customers. We're looking for someone who can provide excellent customer service. Any query, any complaint, our Customer Service team handle each call or email with patience and professionalism, creating an individual, positive experience for every customer.

The Customer Service teams work hard to ensure everyone has a memorable experience. In return for your hard work and commitment, we offer a competitive salary & benefits package with overtime and a comfortable, modern working environment in Mt Eden.

Responsible for...

  • Liaison between customers and our sales team handling special requests and complaints.
  • Processing orders (methodically)
  • Always ensuring a high level of customer service
  • Confident communication over the phone and via email
  • Positive team participation in various projects within the department
  • You’ll play a key role in contributing to the development and growth of IP.

Our Customer Service team...

  • Have excellent communication and problem-solving skills
  • Show great attention to detail
  • IT proficient
  • Take responsibility and ownership
  • Are passionate about helping our customers
  • Fluent in both written and spoken English
  • Available full-time (40 hours per week) and flexible in work schedule
  • Have a valid work permit for New Zealand